Refund Policy
Last updated: January 1, 2024
Our Commitment to Customer Satisfaction
At Pruitt Charles Enterprises, we are committed to providing high-quality mobile home repair services and ensuring customer satisfaction. This Refund Policy outlines our approach to service satisfaction and refund procedures.
Service Satisfaction Policy
Quality Commitment
We stand behind our workmanship and use quality materials in all our mobile home repair projects. If you are not satisfied with our work, we will work with you to address any legitimate concerns.
Issue Resolution Process
- Contact us within 30 days of service completion
- Describe the specific issue or concern
- Allow us to inspect and assess the situation
- We will work to resolve the issue to your satisfaction
Refund Eligibility
Eligible for Refund
- Work not performed according to agreed specifications
- Materials or workmanship defects within 30 days
- Services cancelled before work begins (full refund of deposit)
- Duplicate payments or billing errors
Not Eligible for Refund
- Change of mind after work is completed
- Normal wear and tear of completed work
- Damage caused by customer negligence or misuse
- Issues arising from pre-existing conditions not disclosed
- Emergency services after technician dispatch
- Custom materials ordered specifically for your project
Refund Process
How to Request a Refund
- Contact us by phone at (770) 965-3016 or email
- Provide your service details and reason for refund request
- Allow us to schedule an inspection if necessary
- We will review your request and respond within 5 business days
Refund Timeline
- Approved refunds will be processed within 10 business days
- Refunds will be issued to the original payment method
- Credit card refunds may take 3-5 additional business days to appear
- Check refunds will be mailed to the billing address
Partial Refunds
In some cases, partial refunds may be appropriate:
- When only part of the work is unsatisfactory
- For materials that cannot be returned or reused
- When work is partially completed before cancellation
- For services that provided partial benefit
Dispute Resolution
If we cannot resolve a service issue to your satisfaction, we encourage open communication to find a fair solution. We are committed to maintaining our reputation for quality service and customer satisfaction in the Georgia mobile home repair industry.
Contact Information
For refund requests or questions about this policy, please contact us: